How Onetrak strengthened its technology foundations with Pinpoint IT

Onetrak — a national dealer of heavy equipment in the material processing, construction, and forestry industries – faced significant IT risks when operating with a single internal IT resource. After transitioning to Pinpoint IT’s managed services, Onetrak transformed its technology infrastructure from a basic setup into a robust, secure, and strategically managed IT environment.

Through consistent guidance, expert implementation, and quarterly strategic reviews, Pinpoint IT has helped Onetrak modernise its fleet, enhance security measures, and establish reliable IT operations across multiple states.

Introduction

Onetrak is a family-owned business operating across all Australian states, specialising in heavy equipment sales, rental, and maintenance. As a dealer for major brands including Tigercat, Hidromek, Striker, and Anaconda, Onetrak serves the construction, forestry, waste and recycling, and crushing and screening sectors.
With their head office in Tasmania and operations in Queensland, New South Wales, Victoria, Western Australia and South Australia, Onetrak required a consistent, reliable IT infrastructure to support their geographically dispersed operations.

The problem

Before partnering with Pinpoint IT, Onetrak faced critical risks in its technology environment. Previously, the company had relied on a single internal staff member with an interest in IT, creating a single point of failure. If that person left, all institutional IT knowledge would go with them.
When this individual eventually departed, the responsibility fell to their financial accountant. This situation highlighted the danger of tying all IT knowledge to one or two people who lacked the specialised expertise to serve the organisation’s long-term needs.

“We wanted to ensure our IT was managed by more than one person and handled by an experienced provider. The Pinpoint team’s breadth of expertise and skills were invaluable during our system changes, both hardware and software.”
— Leonie Hosking, Onetrak Chief Financial Officer

Onetrak’s systems were not keeping up with their rapid business expansion and complex distribution models that required more robust, strategic security built into them. The business needed to move from a high-risk, reactive setup to a proactive, professionally managed IT environment to support its growing operations.

The solution

Pinpoint IT was introduced to Onetrak through a personal connection, providing an instant foundation of trust. Although the engagement began with Onetrak subscribing to Pinpoint IT’s basic services, before long this evolved to their top-level Pinnacle package.

Recognising the need for a gradual transition, Pinpoint IT initially operated in a collaborative model with Onetrak’s internal team. Working alongside the accountant for a while allowed staff to maintain a familiar point of contact while Pinpoint IT demonstrated its capabilities and built confidence across the organisation. During this phase, senior Pinpoint IT leaders met with Onetrak leadership to understand their needs and establish a comprehensive transition plan.

Over time, Pinpoint IT seamlessly assumed full responsibility, temporarily handling tasks outside its typical scope to ensure a smooth handover. Within months, Onetrak had fully adopted the standard managed services model, with all staff submitting requests through Pinpoint IT’s ticketing system.

“The trust that developed after we successfully managed Onetrak’s transition after their internal IT person left opened the door to a genuine partnership. That’s when organisations really start to see IT as an enabler of growth rather than just a cost centre, and that’s exactly what happened with Onetrak.”
— Paul Martinovic, Managing Director, Pinpoint IT

Strategic transformation through quarterly reviews

A cornerstone of the partnership became the quarterly business reviews conducted by Pinpoint IT’s General Manager, Paul Martinovic. These sessions utilised Pinpoint IT’s proprietary maturity matrix — a visual tool that grades IT infrastructure and demonstrates progression over time.

“We’ve found that persistent, strategic guidance combined with quarterly maturity assessments can transform an organisation’s IT from a risk factor into a competitive advantage. By working hand-in-hand with Onetrak in this way, we’ve been able to show them not just where they are, but chart a clear path to where they need to be.”
— Paul Martinovic, Managing Director, Pinpoint IT

For Leonie Hosking, Onetrak’s Chief Financial Officer, these reviews provided clear visibility into their technology posture and helped prioritise investments. The maturity matrix essentially ‘gamified’ IT improvement, showing Onetrak where they started, where they had progressed to, and what level of maturity they should target.

This approach proved particularly effective at transitioning Onetrak’s view of IT from a necessary expense to a strategic asset.

Comprehensive infrastructure modernisation

Over the subsequent three to four years, Pinpoint IT implemented extensive improvements:
Security enhancements:

• Deployed Sophos security solutions across all servers and laptops
• Implemented comprehensive backup systems for Microsoft 365 and servers
• Established security policies and protocols
• Regular security assessments and vulnerability management

Fleet management:

• Transitioned to a fully managed fleet for laptops and mobile phones using Microsoft Intune
• Created Standard Operating Environments (SOEs) for consistent equipment setup
• Developed SOEs for user provisioning, ensuring appropriate access to SharePoint folders and email systems
• Established hardware replacement planning aligned with budgeting cycles

Infrastructure upgrades:

• Replaced old servers with modern, business-grade equipment
• Upgraded all workstations from Windows Home to Windows Pro
• Changed internet providers across all branches, including provisioning new hardware
• Deployed new networking infrastructure

Business systems:

• Rolled out a new phone system for office staff
• Comprehensive update of SharePoint document libraries
• Streamlined Microsoft licensing to optimise costs
• Managed remote access solutions for geographically dispersed teams

Regional considerations:
Recognising Onetrak’s presence in regional areas, Pinpoint IT addressed connectivity challenges by evaluating available options in each location. Where full NBN wasn’t available, they identified and implemented alternative solutions to ensure consistent, reliable internet access across all sites.

Building operational excellence

Pinpoint IT established a centralised help desk as the single point of contact for all IT requests and issues. This ticketing system provided accountability, tracking, and ensured consistent service delivery across Onetrak’s multiple locations. The approach eliminated previous ad-hoc communication patterns and created clear escalation paths when approvals from management were required.

The Pinpoint IT team assigned to Onetrak developed deep familiarity with the business over time, with several technicians and engineers serving the account for multiple years. This continuity meant Pinpoint IT staff understood Onetrak’s specific requirements, operational nuances, and could provide informed recommendations tailored to the business.

“The Pinpoint team is always approachable, responsive, and open to feedback. They’re quick to update processes when needed. Having a central communication point through the help desk means our team knows exactly who to contact for any IT requests or issues.”
— Leonie Hosking, Onetrak Chief Financial Officer

The results

The transformation of Onetrak’s IT environment has been substantial. From an organisation operating with minimal security, outdated equipment, and reactive management, Onetrak now maintains a mature, proactively managed technology infrastructure that supports its business operations across Australia.

Key outcomes include:

• Risk mitigation: Eliminated single-person dependency for IT knowledge and operations
• Security enhancement: Implemented enterprise-grade security measures, including Sophos protection and comprehensive backup systems across all devices
• Fleet modernisation: Continuous replacement of outdated equipment with managed, business-grade hardware across all locations
• Operational efficiency: Established a centralised help desk and ticketing system for consistent service delivery</li
• Strategic planning: Quarterly business reviews enable informed budgeting and technology roadmap development
• Business continuity: Robust infrastructure supporting operations at all sites, across multiple states, without disruption
• Compliance: Moved from Windows Home to Windows Pro across the organisation
• Cost optimisation: Streamlined Microsoft licensing and implemented strategic hardware replacement cycles

Conclusion

Onetrak’s journey with Pinpoint IT shows how a managed services partnership can transform an organisation’s technology. What began as a staffing solution evolved into a comprehensive partnership, positioning Onetrak for growth and operational excellence.

This success is built on trust, patient change management, quarterly assessments, and expert service from technicians who understand Onetrak’s business. Technology is no longer a source of stress but a strategic asset supporting their operations across Australia. The quarterly reviews align technology with business objectives, while Pinpoint IT’s team provides responsive daily support.

The Onetrak / Pinpoint IT partnership demonstrates that with the right provider, IT can become a driver of efficiency, security, and competitive advantage.

“Pinpoint remains a key partner in maintaining high standards for our IT systems and resources. Their support helps minimise the risk of breaches and ensures data security stays our top priority.”
— Leonie Hosking, Onetrak Chief Financial Officer

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