Managed IT support you can rely on
Pinpoint IT delivers professional managed services that keep your business secure, productive, and running - 24 hours a day, 7 days a week.
What we offer
Choose the plan that fits your business.
| **MSA = Managed Services Agreement | Essentials Managed Inclusions | Pinnacle Fixed Fee Inclusions |
| 24×7 Server & Workstation – Monitoring & Alerting |  |
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| Proactive Patch Management (Workstation & Server) | |
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| Monthly Reporting – Network Functionality & Performance | |
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| Local Backup Monitoring | |
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| Hardware/Network Device Monitoring | |
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| Antivirus Software – Management for Server & Workstations | |
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| Access to Onsite & Remote Support (Time & Material rates) | |
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| After Hours Support (Time & Material rates) | |
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| Internet Connectivity Monitoring & Alerting | |
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| Hardware Installation Package (excluding projects) (as per MSA) | |
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| User Administration and Management on/off boarding | |
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| Hardware Configuration and Management | |
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| Printer Configuration and Management (as per MSA) | |
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| Reporting & Auditing – Software Licensing Review | |
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| Mobile Device Support | |
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| Unlimited Access to Pinpoint Workshop Services (as per MSA) | |
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| Application License Management | |
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| Data Backup Monitoring and Rectification (Cloud) | |
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| Data Restore from Backup | |
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| Network Monitoring | |
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| Vendor Management | |
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| Automated Remediation | |
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| Monthly Asset Reporting | |
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| Quarterly Strategy Review Meeting | |
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| Annual Business Review Meeting | |
MSA = Managed Services Agreement. All services delivered in accordance with your MSA.
Optional add-ons available for both Essentials and Pinnacle plans
Need more? Tailor your plan with our range of add-on services for enhanced support.
3rd Party Application Management
Cloud/Offsite Backup Monitoring
Firewall Gateway Monitoring
Email Hosting
Microsoft 365 Hosting
Cloud Server Hosting
Antispam Software
Three ways we support you
Prompt, expert technical support available 24/7 – resolving issues quickly to minimise downtime and keep your operations running.
Our qualified technicians come to you. From hardware installations to on-the-ground troubleshooting, we get your team back to work fast.
Most issues are resolved remotely, delivering fast, cost-effective support without the need for an onsite visit.
What our clients say
Strike Force Services
“There is a huge benefit in having local support and face-to-face relationships. When the team from Pinpoint IT comes to the office, everybody knows them on a first-name basis. It puts a completely different, positive spin on the partnership.”
Onetrak
“We wanted to ensure our IT was managed by more than one person and handled by an experienced provider. The Pinpoint team’s breadth of expertise and skills were invaluable during our system changes, both hardware and software.”
Total Waste Management
“Very responsive and fast action. Much appreciated!”
Jump N Swim Academy
“Quick and easy communication. Always happy to help and very professional in all areas. Thank you”
Ready to simplify your IT?
Talk to us about a managed services agreement tailored to your business needs.
